Our customer commitments are the service standards weve set with you. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. cscl star vessel flag autism and narcissism differences. Our customer commitments are the service standards weve set with you. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Phone us: 01202 319 119. stonewater customer promise Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. (i Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. stonewater customer promise. Report a defect or repair. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. If you are a tenant and have not yet registered, -Maya Angelou Stonewater UK - YouTube Read 1 more review about Stonewater. Job specializations: Customer Service/HelpDesk. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). How ready are you? Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. . hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Partnering Surveyor - Design & Special Projects stonewater customer promise - feelfreefromdisability.com stonewater customer promise. Their personnel know their . Stonewater is a leading social housing provider. I want to celebrate all the great work our teams do. All content is posted anonymously by employees working at Stonewater. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Stonewater Customer Service Reviews | Glassdoor Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Use this form to let us know about incidents of anti-social behaviour. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. One of the ways we do this is with our customer commitments. June 29, 2022 russell hantz wife; Category: . The findings from these events will be published in the next few months watch this space! %%EOF Feedback. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. You can find it here. To tell us your thoughts, please complete the following, 2 minute survey. You could be our next: Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Please contact us using the appropriate link below: Stonewater is a leading social housing provider. They handled all the details with the insurance company. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. 8th March 13:30 stonewater customer promise. For all general enquries, including queries about your agreement, paying your rent etc. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. stonewater customer promise - digimindtechnologies.com You must do this within 15 working days of our response. ^Alex. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Not to mention all the roles that make a business function, in HR, Finance and IT. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. If it matters to our customers it matters to us." Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Put simply, if you want to make a positive difference, working in housing is for you! I look forward to sharing another update for the final three months of this financial year sometime in April. California Insurance License #0G51436. Customer Commitments - Stonewater Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Customer APP ID: stonewater. stonewater customer promise - jonhamilton.com (Usernames and Passwords are Case-Sensitive). Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. How can we deliver good, quality, and affordable homes to the people wh 68% of employees think that Stonewater has a positive business outlook. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. If you would like to send us feedback please visit We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Does there seem to be diversity at Stonewater? They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. 100% of job seekers rate their interview experience at Stonewater as positive. PDF Candidate information - Director of Housing Operations By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%.
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