The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. The developer provided this information and may update it over time. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). $0.50 after the 3rd request (each call, each calendar month). For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). Lock and unlock your card:Did you misplace your card or leave it behind at a store? Safety starts with understanding how developers collect and share your data. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. The last payments by paper check were mailed November 1, 2012. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. * Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. You will also be able to access account information at www.GoProgram.com. The app is outdated. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Way2Go Card call centers can only assist in matters relating to the debit card itself. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. One of the other times I called was because my card got locked due to suspected fraud. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. 4. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. If you have an active Way2Go card, you may visit. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Why did I receive a California Way2Go card? Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. A new card will be mailed to you and should arrive in 9-10 days. Beginning October 27, 2021, you may begin using your Way2Go card. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). What would I do if I was unable to activate my new Way2Go Card? How long does it take to get your Way2Go card? Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. Copyrights - You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. How much can I withdraw from my Eppicard? Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. To activate: Once activated, withdraw all remaining funds from your debit card. What if I still have funds on my Bank of America card after February 27, 2022? For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? The new Way2Go Card will be mailed to you no later than September 23, 2021. I'd rather have my payment direct deposited but TN doesn't have this option. Web access to your Card account and personal transaction history. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. You can obtain this information through the Voice Response System (1-. Access to your funds anywhere debit MasterCard cards are accepted. My card is for CS payments and there aren't any convenient options with this card. How do I know if my unemployment claim was approved in VA? When prompted, choose Lost or Stolen from the automated menu. Personal info, Financial info, and App info and performance. contact your Child Support Agency and provide your updated address. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. No. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Just a warning for anyone who would like to transfer funds in the future. 2 level 2 A One Time Passcode has been sent to to submit Public record request online form reference number : Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. ATMs usually dispense money in increments of $20. Bank of America will provide card replacements until January 27, 2022. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. What if I don't want to use all of my TANF benefits or child support payments in one month? If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. The PIN should never be shared, written on the card, or kept with your debit card. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! $0.50 after the fifth call (each call, each calendar month). Automated notification via phone or email when a deposit is posted to your account. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. Accept the surcharge if you want to make the transaction. I have been using it for 6 months. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. This is a change for all debit card users. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. You may withdraw your full amount at any MoneyPass ATM location. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. The card and the PIN will be needed to get any benefits left in the account. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. Very frustrating because I still havent received anything!!! So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. **Please Note** Using the balance on the card towards a purchase at a retail location. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. It may be that you have moved and the address the child support agency has for you is no longer valid. A $5.00 card replacement fee will be deducted from your account balance. Receive free alerts and notifications via email, phone, or text message. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. What would I do if I was unable to activate my new Way2Go Card? Does the new card have any fees I should be aware of? How long will I have to spend the funds on my Bank of America Visa Card? You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. Go Program may charge a fee to your account when requesting a check. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Forgot User ID? 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