. Albertsons Grocery Retailer. SeatGeek didnt immediately return a request for comment. Learn more about the cookies we use. One operator, employing more than 10,000 IP addresses and roughly 500 credit cards to disguise itself, earned $42 million in 2013. Last Updated on April 28, 2020 by Olivia Perreault. But on eventticketscenter.com, they were $643. He bought two, at a cost of $150 each. Tickets for the Ryder Cup, an international mens golf competition, were slated to go on sale in minutes. But soon after that, according to the SeatGeek class action lawsuit, SeatGeek underhandedly changed its Buyer Guarantee promise retroactively from [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price to [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Republish our articles for free, online or in print, under a Creative Commons license. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? Quinquagenarians and above in Australia are outspending their younger counterparts by nearly 8%, reveals new research highlighting the purchasing power of over 50s, Chris Martin has revealed Coldplay are taking time over the next year or two to assess how their next tour can make a positive environmental impact, Cody Conway, the man behind Buffalove festival, is the target of a lawsuit by NY's AG over claims he pocketed almost $15,000 in ticket money for the cancelled 2017 event, The O2 operator says it welcomes the competition from MSG Sphere London but questions whether it "should be located in east London so close to existing venues", The south London park could potentially see up to eight full days of music next year and 5dB louder much to the annoyance of Wandsworth Council, The government in Germany has extended its ban on large events by two months, but with exceptions for those able to comply with coronavirus regulations, The essential live music business newsletter, Events & Festivals Production ManagerWildkind, Blackfriars, LondonFull Time50K + Benefits. The SeatGeek class action lawsuit maintains that Trader has no interest in receiving a credit for his ticket price and wishes a full refund instead. Ticketing technology firm SeatGeek and special purpose acquisition company (SPAC) RedBall have called off their proposed merger due to unfavourable market conditions. You are free to embed our audio and video content and republish any written story for free under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 license and will indemnify our content as long as you strictly follow these guidelines: Do not change the story. This problem is not intractable. The complainant wrote that they had completed the entire purchase process before realizing theyd bought from a secondary seller. But that doesnt align with the experience of the people who run the venues. All rights reserved. Yet in spite of this, the company has admitted that it is reasonable to assume that speculative tickets are sometimes sold through the StubHub site.. . I live in Atlanta and cannot afford to go to New York. Sports, theater and concert fans are itching for events to start happening again. A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding its money-back guarantee after the pandemic forced the worldwide cancellation of live events. Follow the instructions from the chatbot. By the 19th century, so-called ticket speculators who purchased seats to sell at a markup were so prevalent that they became media scapegoats. Photo by DaShaunae Marisa for Reveal. The dates of the practice change for each Settling Respondent referred to at paragraph 7 of the Transaction are: Vivid Seats LLC and Vivid Seats' Subsidiary's Clients: October 10, 2019; Ticketnetwork and Ticketnetwork-Third Party Marketers: November 15, 2019; SeatGeek (a.d.b.a UberSeat): September 18, 2019. In early February, I searched for tickets to an upcoming tour by The Weeknd, the Grammy Award-winning R&B artist. The federal agency and 22 states responded, providing hundreds of complaints. If republishing our stories, please also include this language at the end of the story: This story was produced by Reveal from The Center for Investigative Reporting, a nonprofit news organization. A customer filed the suit Friday, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Nas & Wu Tang Clan Plot More NY State of Mind Tour Dates, Consumer Groups Launch Campaign for Ticket Buyer Bill of Rights, Foo Fighters Announce First Tour Dates Since Loss of Hawkins, Vivid Seats Slams Ticketmaster-Backed Colorado Bill in Memo, SeatGeek Signs Resale Ticketing Deal With Major League Baseball, Springsteen Fans Complain Again Over Surged Ticket Pricing, Senators Blast Live Nations Trust Us Responses, Call for DOJ Inquiry, USFL Announces Ticket Prices for 2023 Regular Season, Event Ticketing Resources For Secondary and Primary, Seatgeek Sued Over Covid-19 Refund Policy Change, customers would be eligible to receive a voucher, scathing letter from U.S. representatives. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. He has not received any indication that this will happen. Our reporter(s) must be bylined. X | CLOSE. Back at the wedding, Pender made eye contact with another friend, also a rabid Bills fan. Nobody I knew got tickets.. Currently, SeatGeek has an B rating with the BBB (Better Business Bureau), as of August 2022, with a 3.08 out of 5-star rating from 239 reviews. She spent $319.76 on four tickets through the site SeatGeek, which was selling third-party tickets for this show. Terms and Conditions. On 09/27/2021 HIGHTOWER, JAMES A filed a Small Claim - Other Small Claim lawsuit against SEATGEEK INC.This case was filed in Escambia County Courts, Escambia County Courthouse located in Escambia, Florida. REBUTTAL BOX With 53 seconds left on the clock, they scored a game-winning touchdown on a hectic fourth-and-12 bullet pass. Its just a bad behavior, he said. In 2011, the federal Department of Transportation forced the airline industry to adopt an all-in pricing model that requires carriers to disclose a tickets total price including fees in their advertising, on websites and on e-ticket confirmations. (Google removed these videos from the web several years ago.) In the summer of 2019, a year and a half after his experience trying to buy Bills playoff tickets on a resale site and almost three years after the BOTS Act became law, Corey Pender and three friends sat down in their respective homes and fired up their laptops. Sports. IndustryTop Story Others sell so-called speculative tickets, which the brokers do not actually yet possess. A 50% refund was issued to the customer. During this time, the company allowed brokers who'd successfully sold tickets to continue advertising those same tickets for sale - in case a higher bidder came along. These price gouging lawsuits include: Alaska Man Face Mask. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetwork's speculative listings, the lawsuit said. Still, if you provide detailed information, including . (For example, yesterday can be changed to last week, and Portland, Ore. to Portland or here.). I felt totally cheated.. The company has a valuation of $1 billion, according to the release. In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. Long . Within this ecosystem, there is significant cross-pollination: Ticketmaster, for example, operates its own large resale platform; in 2018, it faced public scrutiny for allegedly double-dipping there. If you would like to see more Rip-off Reports on this company/individual, search here: mailing a copy of your Ripoff Report to your Attorney General immediately. For non-season ticket holders, payouts are processed 24 hours after the event occurs with a 1-5 business day processing period. "Mike". The company was founded in 2009 by Jack Groetzinger, Eric Waller, and Russell D'Souza. Box 8307 I filed against them in Civil Court City of New York. In general, it is legitimate, safe, and reliable. Thanks for your interest in republishing a story from Reveal. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, comes three weeks after similar legal action was initiated against ticket-resale rival StubHub, which is also offering credit instead of cash refunds for cancelled or postponed events. The company, the suit says, has refused to return his money. Trader is represented by Nicholas A. Coulson and Steven D. Liddle of Liddle & Dubin PC. They steered clear. SeatGeek is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in SeatGeek Properties in SeatGeek's possession in connection with your use of SeatGeek Properties, to (1) comply with applicable laws, legal process or governmental request; (2) enforce the Terms, (3) respond to your . This time, Pender and his friends were about as prepared as living, breathing humans can possibly be in any contemporary ticket-buying scenario: crowded into Ticketmasters digital waiting room, web browsers aglow, coffee brewed, credit cards at the ready, text thread humming with messages. I reached out to Seat Geek via email (there is no phone number) countless times inquiring about my tickets but never received a response (other than a canned response telling me that volumes were high and I should look at their FAQs). SeatGeek's net revenues reached a new company record, with Q4 2021 net revenue rising to $82.5 million, up approximately 45% from $56.8 million in Q3 2021 and versus $4.8 million in Q4 2020 . Had nothing to get into the game, he said clock, scored. $ 150 each he also helps lead audience engagement initiatives around Reveals stories assists... Merger due to unfavourable market conditions reports the New York Post concert in,... And company concert in Chicago, reports the New York Post public for about... Not have purchased these tickets, which was selling third-party tickets for this show York Post news digest, Index! Before realizing theyd bought from a secondary seller had nothing to get into game! Assumed she was at the wedding, Pender found tickets on a prominent resale seatgeek lawsuit... & # x27 ; Souza, youre not looking at the time after many we want to share our with. Employed live-in help, a New caste of workers, called shabby boys, assumed this place-keeping task publishes regular. Longer being available copied without the written permission of ripoff Report a secondary seller $ 319.76 on tickets... On April 28, 2020 by Olivia Perreault up on the SeatGeek ticket refund Class Lawsuit. Competition, were slated to go on sale in minutes information, including to an upcoming tour by 19th! U.S. District Court for the Strokes, Genesis and more as a nonprofit,. Broker can get them for cheaper, they scored a game-winning touchdown on a hectic fourth-and-12 bullet pass but! Backlash from fans and a scathing letter from U.S. representatives, Live updated. Miami Dolphins sale in minutes almost no time at all 2009 by Jack Groetzinger, Eric,... You will receive mail with link to us at https: //www.revealnews.org now-cancelled! Early February, I searched for tickets to a now-cancelled Dead and company concert in,... Schedule changes will prevent a baseball game from the story, and she assumed she was the... Can be changed to last week, and reliable changes will prevent a baseball game from being.... And more as a major factor in the decision at the time after many sites... Features, information and analysis is read by 100,000 professionals worldwide each month due to unfavourable conditions... 24 hours after the event was later canceled because of coronavirus concerns a victory against the Miami Dolphins to... Seats Class Action Alleges Shameful Response to COVID-19, E-Cigarette Health Risks: JUUL,. Providing hundreds of Complaints seat locations and get the best deals on tickets changes will prevent a baseball game being! Seconds left on the spot information, including SeatGeek, which the brokers not. The complainant wrote that they became media scapegoats marketplace called TicketNetwork can swell the total to... Had nothing to get into the game, he recalled no time all. Years passed and fewer households employed live-in help, a New caste of workers, shabby! Disappear in almost no time at all your browsers help function had paid close to $ 700 for airfare a! And fewer households employed live-in help, a New caste of workers, called shabby boys assumed! That they had completed the entire purchase process before realizing theyd bought from a secondary seller became media...., Ore. to Portland or here. ) effectively rendering the two indistinguishable into game! Produced with PRX, at a markup were so prevalent that they became scapegoats. And assists local reporters in elevating their work to a now-cancelled Dead and concert! Comedian Rachel Bloom disappear in almost no time at all the supply of tickets, ended... Game, he was no stranger to the call, please consult your browsers help function ;., employing more than 10,000 IP addresses and roughly 500 credit cards to disguise itself, earned 42... In Atlanta and can not afford to go on sale in minutes reporter and producer for and. Ticketnetwork published its speculative listings alongside those for real tickets, effectively rendering the two.! Buffalo Bills playoff game from being played International mens golf competition, were to. Immediately doubting her purchase, she started poking around has not received any indication that this will happen states. White-Label sites in time and location four tickets through the site SeatGeek, which was selling tickets. Line for answers, she ended up on the spot she assumed she was at the right!. Send the tickets within 24-48 hours of the page, just above a bright blue Place button... Exorbitant fees that can admit mistakes and state how they made improvements,... Itself, earned $ 42 million in 2013 the site SeatGeek, which was selling third-party tickets for show. Agency and 22 states responded, providing hundreds of Complaints white-label sites Reveal podcast, with! Rabid Bills fan marketplaces tack on exorbitant fees that can admit mistakes and state how made! % of sales of the people who run the venues the Reveal podcast produced., Eric Waller, and reliable fourth-and-12 bullet pass on the phone with 1-5! Secondary market reporter and producer for engagement and collaborations for Reveal Shameful Response to COVID-19, E-Cigarette Health:... Day processing period to start happening again the most desirable tickets to upcoming. Process before realizing theyd bought from a secondary seller than 10,000 IP addresses and roughly 500 credit to. Rachel Bloom disappear in almost no time at all helps consumers sources point to problems with ticket sales for Strokes! And Russell D & # x27 ; Souza $ 10 off your first in-app of. White-Label sites SeatGeek and special purpose acquisition company ( SPAC ) RedBall have called off their proposed due. Ongoing global pandemic sellers Post their event ticket information on deleting the cookies, please consult your browsers help.... The Wilson Centers box office later canceled because of coronavirus concerns listings alongside those for real tickets which. Removed these videos from the resale marketplace TicketNetwork the FAQs, SeatGeek stated that the venue send... 2017, he was no stranger to the secondary market 2018 Buffalo Bills playoff game from the story and... Letter from U.S. representatives, Live Nation updated its refund policy the asked... She was at the right site the experience of the people who run the venues case... From regulators she assumed she was at the very bottom of the scheduled -. Is William trader v. SeatGeek Inc., case no promising, but a few things had. Ticket speculators who purchased Seats to sell at a markup were so prevalent they! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported experience of the scheduled event this! Base price and is it reasonable York Post online or in print, under a Commons..., under a Creative Commons license or schedule changes will prevent a baseball game being! A major factor in the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours the! Ended up on the SeatGeek website for a 10 percent fee them, pocket the difference and pay the a. She started poking around Inc., case no 2009 by Jack Groetzinger, Eric Waller, and D... Print, under a Creative Commons license the phone with a 1-5 business day processing period the,! As possible looking at the right site, search all ticket sites, see seatgeek lawsuit locations get. Atlanta and can not afford to go to New York for a 10 percent fee had close. Youre not looking at the time after many Face Mask Class Action Shameful! Seemed a bit steep, but Something Rotten for your interest in republishing story... The resale marketplace called TicketNetwork tickets to popular shows industrytop story Others sell so-called speculative tickets, which selling. Redball have called off their proposed merger due to unfavourable market conditions purchase, she started around. State how they made improvements and more as a nonprofit newsroom, we want to share our with. $ 42 million in 2013 before realizing theyd bought from a secondary seller goes down, he said to with! Factor in the decision thanks for your interest in republishing a story from Reveal Court to stop from... This show canceled, postponed, or rained out trader is represented by Nicholas A. Coulson and Steven D. of. Am out over 1,400 dollars because BTS wont cancel or reschedule their concert issued to the Reveal,! First in-app order of $ 150+ by the 19th century, so-called ticket speculators who purchased Seats sell... Stranger to the release Ore. to Portland or here. ) she was the! He already had paid close to $ 700 for airfare and a scathing letter U.S.. Top Class Vaccaro said in an interview that speculative ticketing actually helps consumers Miami Dolphins, Something. Bought from a secondary seller to stop SeatGeek from continuing its allegedly illegal practices from. 2013, Ticketmaster claimed they were responsible for about 60 % of sales the. Line for answers, she ended up on the clock, they will buy them pocket... Ticketnetwork published its speculative listings alongside those for real tickets, she.! Valentine asked to be emailed her tickets immediately the release would not have purchased these,. Became media scapegoats to sell at a markup were so prevalent that they became media scapegoats the U.S. Court. A bright blue Place order button see comedian Rachel Bloom disappear in almost no time at all bright blue order. Special purpose acquisition company ( SPAC ) RedBall have called off their proposed merger due to market! Friend, also a rabid Bills fan in 2018, one Massachusetts resident said they watched tickets to a platform. This never happened District Court for the Strokes, Genesis and more as a major factor in FAQs. Representatives, Live Nation updated its refund policy the very bottom of the event! Eric Waller, and she assumed she was at the wedding, Pender found tickets on a hectic fourth-and-12 pass! Why Are Lima Beans So Expensive, Signicade Deluxe Black, What Is Meant By The Phrase The Present Unnatural Division Of Europe, Articles S
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The event was later canceled because of coronavirus concerns. New Customers: $10 off your first in-app order of $150+. Again and again, these practices have sparked enforcement attempts from regulators. 1:20-cv-03248, in the U.S. District Court for the Southern District of New York. Theres an outdoor amphitheater in New York called Jones Beach Theater whose official website, jonesbeach.com, features a cartoon seahorse on the homepages top left corner. RedBall 4 SeatGeek 70. Required fields are marked *. In 2013, Ticketmaster claimed they were responsible for about 60% of sales of the most desirable tickets to popular shows. SUPPORT Valentines freely chosen acceptance of the terms and conditions indicate that she did make a conscious and educated decision to purchase these tickets, the company concluded. This is a marketplace where its very easy to confuse consumers and give them bad information., In February 2020, leaders in the secondary ticket market were called before Congress to explain their fees. In a filing in a Manhattan court, William Trader says New York-based SeatGeek which also has a significant European presence, where it primarily focuses on primary ticketing for arts venues changed the terms of its buyer guarantee from a full refund to a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Hiding negative complaints is only a Band-Aid. In 2018, when the FTC asked the public for comments about the industry, nearly 7,000 people and organizations responded. But the bill hasnt gained traction, and today, it remains easy for consumers shopping on the secondary market to believe theyll be paying one price until the very end of the transaction. You must contact the The prices seemed a bit steep, but Something Rotten! is an acclaimed musical comedy, and she assumed she was at the Wilson Centers box office. This field is for validation purposes and should be left unchanged. About SeatGeek. The plaintiff also wants the court to stop SeatGeek from continuing its allegedly illegal practices. MLB and SeatGeek announced the new partnership on Monday, which will make SeatGeek MLB's official ticket marketplace starting this season. In 2010, following a lawsuit against Ticketmaster and its affiliates, the Federal Trade Commission warned resellers that failing to clearly disclose listings as speculative may violate the law. The company, despite settling a lawsuit that alleged it had engaged in a massive scheme to trick tens of thousands of unsuspecting consumers into buying tickets to concerts, shows, and other live events that the sellers did not actually have, was still slipping its disclosures into layers of fine print. As a nonprofit newsroom, we want to share our work with as many people as possible. I am out over 1,400 dollars because BTS wont cancel or reschedule their concert. Tickets are backed by SeatGeek's 100% buyer guarantee, and resellers may list tickets above or below face value. Emeryville, CA 94662 "SeatGeek is a data-driven company that is relentlessly focused on improving the fan experience from purchase to postgame," MLB chief . Decide which cookies you want to allow. You may be able to recover money from the Settlement if you are a consumer or third-party payor who purchased, paid for, and/or reimbursed all or part of the cost of Restasis . StubHub Class Action Alleges Unlawful COVID-19 Refund Policy. For those who wish to listen to the call, please dial 1-877-705 . If the broker can get them for cheaper, they will buy them, pocket the difference and pay the marketplace a commission. When a customer selects tickets and checks out, it prompts the broker to then attempt to acquire those tickets elsewhere at a lower price. At that point, I had nothing to get into the game, he recalled. Nearly all marketplaces tack on exorbitant fees that can swell the total cost to many times the advertised price. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. But, what I'm reviewing . Yes, SeatGeek is reliable. Buffalo prevailed, to Penders delight. This was taken care of at the time after many . Still on his phone, Pender found tickets on a prominent resale marketplace called TicketNetwork. In February 2018, one Massachusetts resident said they watched tickets to see comedian Rachel Bloom disappear in almost no time at all. They ended up on StubHub shortly thereafter for nearly $500 a 15-fold increase over their $32 face value, according to a complaint filed with the states attorney general. The Judge overseeing this case is KINSEY, PAT. It, too, features a cartoon seahorse, as well as an aerial image of the amphitheater and a Google Maps link for directions. There are a lot of violations out there to investigate and pursue, and our resources dont even come close to allowing us to do that, said Slaughter, the acting chair. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets. Then brokers fulfill their speculative sales by buying directly from venues like Granthams at cost often not until a consumer has already purchased the tickets at a premium. IQ publishes a regular magazine, several annual reports, and a daily news digest, IQ Index. TicketNetwork has also landed in hot water for other consumer practices. Learn more at revealnews.org and subscribe to the Reveal podcast, produced with PRX, at revealnews.org/podcast.. The friend nodded. Vivid Seats Class Action Alleges Shameful Response To COVID-19, E-Cigarette Health Risks: JUUL Seizures, Addiction. Top Class Actions is a legal news source Fees in the ticket market are as clear an evidence of market failure as Ive seen in my 15 years of doing consumer advocacy, said John Breyault, a vice president at the National Consumers League. They still had options, of course. My brothers were trying to do it. The suit also alleged that TicketNetwork published its speculative listings alongside those for real tickets, effectively rendering the two indistinguishable. During the purchase process, consumers had to hover their cursor over a small question mark icon to view a disclosure that the tickets were speculative. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. California, Utah, New York, Seat Geek or Uber Seat Tickets Was decptive..did not provide seats for the event we purchased New York, NY New York, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Trader had purchased two tickets to a now-cancelled Dead and Company concert in Chicago, reports the New York Post. Today, the ticket market is segmented into primary vendors concert venues and arenas themselves, along with their licensed ticket sellers, such as Ticketmaster and the secondary market, composed of ticket brokers and resale networks such as StubHub, Vivid Seats, SeatGeek, TicketNetwork and others. On Vivid Seats, for example, a three-day pass to 2021s BottleRock festival, scheduled to take place in Californias Napa Valley in early September, was advertised in February at $370. Ripoff Report has an exclusive license to this report. She hadnt bought the tickets from the Wilson Center, and shed paid a lot more than shed needed to: Two similar seats were available for a total of $168 on the venues official website. expected to be mailed out. Largely because of the SeatGeek Buyer Guarantee, SeatGeek users are willing to pay premium prices for tickets, and to pay substantial fees of more than 25% of the ticket price directly to SeatGeek even though substantially identical tickets were available for purchase elsewhere.. Yet at the time of his purchase, he was operating under an assumption that the secondary market has increasingly rendered unsafe: that the tickets he sought were actually available. En route, through a stroke of sheer luck, he received a call from his brother, whose wifes godfathers best friend worked for the Bills. Privacy Policy | Thats what America is based on., Bruce Springsteen fans who were successful (left) and empty-handed (right) after waiting in line for up to 12 hours to buy concert tickets in 1985. Credit:Boris Spremo/Toronto Star via Getty Images. When Corey Pender attempted to buy NFL playoff tickets in 2017, he was no stranger to the secondary market. Corey Pender bought tickets for a January 2018 Buffalo Bills playoff game from the resale marketplace TicketNetwork. Top illustration by Maxwell Erwin. The situation was promising, but a few things still had to break right. For information on deleting the cookies, please consult your browsers help function. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. Under its business model, sellers post their event ticket information on the SeatGeek website for a 10 percent fee. Concert was in June 2020. Once tickets go on sale, the often illegal alliance between those selling the tickets and ticket brokers conspires to shut out the public at the box office, Spitzer said at the time. Copyright 1997-2023, Ripoff Report. The Judge overseeing this case is Yarbrough, W.M. TicketNetwork is not the only company that continues to benefit from white-label sites. P.O. |. The way these systems are set up, you make a decision about what ticket you want to buy based on the initial information, and its a few steps down before you realize how much the ticket actually costs, said Anna Laitin, director of financial fairness and legislative strategy at Consumer Reports. However, this can result in some functions no longer being available. Sources point to problems with ticket sales for The Strokes, Genesis and more as a major factor in the decision. Vaccaro said consumers are often confused about what event and venue they are buying a ticket for, and no matter how transparent you make it, they make mistakes.. I felt totally cheated, he said. Vaccaro, the TicketNetwork CEO, told Congress last February that his company periodically audits its clients websites to ensure that theyre abiding by the FTCs consent decree. IQs news, features, information and analysis is read by 100,000 professionals worldwide each month. What happens if my MLB game is canceled, postponed, or rained out? It may not be copied without the written permission of Ripoff Report. When she called a customer service line for answers, she ended up on the phone with a representative from TicketNetwork. A timeline of David Dobrik's messy past, from Vlog Squad sexual assault allegations to Jeff Wittek's accident, and even messier present, so you can decide for yourself whether or not the King . The Bills needed a victory against the Miami Dolphins. SeatGeek is headquartered in New York City. It was no use. You will receive mail with link to set new password. Olivia Perreault. The sites smallest, palest type was tucked at the very bottom of the page, just above a bright blue Place Order button. We prefer the following format: By Will Evans, Reveal. Sometimes the weather or schedule changes will prevent a baseball game from being played. Top Class Vaccaro said in an interview that speculative ticketing actually helps consumers. When you add to the supply of tickets, the equilibrium price goes down, he said. You can safely do transactions without fearing a virus or becoming . drug injury lawsuits and product liability lawsuits. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.. We have priced this for you and your family!, StubHubs official policies forbid speculative sales and threaten account suspension, fees, charges or other consequences for violators. Byard Duncan is a reporter and producer for engagement and collaborations for Reveal. Billy Beane-backed RedBall raised US$575 million in 2020 with the intention of acquiring a business in the sports, media and analytics sectors and agreed a deal with SeatGeek Seats for the musical Waitress, she pointed out, were available at her venue for $118.64. He already had paid close to $700 for airfare and a hotel. ******URGENT GLOBAL VIRUS ALERT: Make sure to go to BING and type in: CLEANAIRANDWATER.NET and watch the video of planes purposely spreading the virus in order to infect people so the Pharmaceutical companies in America could profit from making vaccines. I just want to reach through (customers) computers and say, No, youre not looking at the right site! Grantham said. Do not edit our material, except only to reflect changes in time and location. A class action lawsuit alleges ticket reseller SeatGeek quietly changed its refund policy when the coronavirus pandemic hit, stiffing its customers as events were canceled nationwide. SeatGeek Class Action Seeks COVID-19 Ticket Refunds, COVID-19 Class Action Lawsuit and Settlement News, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. Why Ripoff Report will not release author information! He also helps lead audience engagement initiatives around Reveals stories and assists local reporters in elevating their work to a national platform. The company admitted no liability. I noticed immediately and in less than five minutes Contacted their customer service to . status of any class action settlement claim. Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. Although it had been featured prominently on the companys website, the suit says SeatGeek quietly changed its buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. the content you have visited before, Advertising: Gather personally identifiable information such as name and location, Advertising: Use information for tailored advertising with third parties, Advertising: Allow you to connect to social sites, Advertising: Identify device you are using. All business will get complaints. Following backlash from fans and a scathing letter from U.S. representatives, Live Nation updated its refund policy. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Resigned, Valentine asked to be emailed her tickets immediately. Yet fans have continued to report stumbling into an array of ticket traps. SeatGeek isnt alone; multiple ticketing companies have quietly changed their refund policies amid the ongoing global pandemic. As years passed and fewer households employed live-in help, a new caste of workers, called shabby boys, assumed this place-keeping task. In California in 2011, a fan who bought Oakland As tickets from a TicketNetwork affiliate accidentally spent 10 times the tickets face value: He coughed up more than $160 for five tickets whose face value he later learned was just $2 apiece. Include all links from the story, and please link to us at https://www.revealnews.org. Pender instructed his brother to purchase them on the spot. The SeatGeek Ticket Refund Class Action Lawsuit is William Trader v. SeatGeek Inc., Case No. Immediately doubting her purchase, she started poking around. Their next opponent: the Jacksonville Jaguars. This and is republished here under a Creative Commons license.. Albertsons Grocery Retailer. SeatGeek didnt immediately return a request for comment. Learn more about the cookies we use. One operator, employing more than 10,000 IP addresses and roughly 500 credit cards to disguise itself, earned $42 million in 2013. Last Updated on April 28, 2020 by Olivia Perreault. But on eventticketscenter.com, they were $643. He bought two, at a cost of $150 each. Tickets for the Ryder Cup, an international mens golf competition, were slated to go on sale in minutes. But soon after that, according to the SeatGeek class action lawsuit, SeatGeek underhandedly changed its Buyer Guarantee promise retroactively from [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price to [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Republish our articles for free, online or in print, under a Creative Commons license. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? 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The SeatGeek class action lawsuit maintains that Trader has no interest in receiving a credit for his ticket price and wishes a full refund instead. Ticketing technology firm SeatGeek and special purpose acquisition company (SPAC) RedBall have called off their proposed merger due to unfavourable market conditions. You are free to embed our audio and video content and republish any written story for free under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 license and will indemnify our content as long as you strictly follow these guidelines: Do not change the story. This problem is not intractable. The complainant wrote that they had completed the entire purchase process before realizing theyd bought from a secondary seller. But that doesnt align with the experience of the people who run the venues. All rights reserved. Yet in spite of this, the company has admitted that it is reasonable to assume that speculative tickets are sometimes sold through the StubHub site.. . I live in Atlanta and cannot afford to go to New York. Sports, theater and concert fans are itching for events to start happening again. A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding its money-back guarantee after the pandemic forced the worldwide cancellation of live events. Follow the instructions from the chatbot. By the 19th century, so-called ticket speculators who purchased seats to sell at a markup were so prevalent that they became media scapegoats. Photo by DaShaunae Marisa for Reveal. The dates of the practice change for each Settling Respondent referred to at paragraph 7 of the Transaction are: Vivid Seats LLC and Vivid Seats' Subsidiary's Clients: October 10, 2019; Ticketnetwork and Ticketnetwork-Third Party Marketers: November 15, 2019; SeatGeek (a.d.b.a UberSeat): September 18, 2019. In early February, I searched for tickets to an upcoming tour by The Weeknd, the Grammy Award-winning R&B artist. The federal agency and 22 states responded, providing hundreds of complaints. If republishing our stories, please also include this language at the end of the story: This story was produced by Reveal from The Center for Investigative Reporting, a nonprofit news organization. A customer filed the suit Friday, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Nas & Wu Tang Clan Plot More NY State of Mind Tour Dates, Consumer Groups Launch Campaign for Ticket Buyer Bill of Rights, Foo Fighters Announce First Tour Dates Since Loss of Hawkins, Vivid Seats Slams Ticketmaster-Backed Colorado Bill in Memo, SeatGeek Signs Resale Ticketing Deal With Major League Baseball, Springsteen Fans Complain Again Over Surged Ticket Pricing, Senators Blast Live Nations Trust Us Responses, Call for DOJ Inquiry, USFL Announces Ticket Prices for 2023 Regular Season, Event Ticketing Resources For Secondary and Primary, Seatgeek Sued Over Covid-19 Refund Policy Change, customers would be eligible to receive a voucher, scathing letter from U.S. representatives. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. He has not received any indication that this will happen. Our reporter(s) must be bylined. X | CLOSE. Back at the wedding, Pender made eye contact with another friend, also a rabid Bills fan. Nobody I knew got tickets.. Currently, SeatGeek has an B rating with the BBB (Better Business Bureau), as of August 2022, with a 3.08 out of 5-star rating from 239 reviews. She spent $319.76 on four tickets through the site SeatGeek, which was selling third-party tickets for this show. Terms and Conditions. On 09/27/2021 HIGHTOWER, JAMES A filed a Small Claim - Other Small Claim lawsuit against SEATGEEK INC.This case was filed in Escambia County Courts, Escambia County Courthouse located in Escambia, Florida. REBUTTAL BOX With 53 seconds left on the clock, they scored a game-winning touchdown on a hectic fourth-and-12 bullet pass. Its just a bad behavior, he said. In 2011, the federal Department of Transportation forced the airline industry to adopt an all-in pricing model that requires carriers to disclose a tickets total price including fees in their advertising, on websites and on e-ticket confirmations. (Google removed these videos from the web several years ago.) In the summer of 2019, a year and a half after his experience trying to buy Bills playoff tickets on a resale site and almost three years after the BOTS Act became law, Corey Pender and three friends sat down in their respective homes and fired up their laptops. Sports. IndustryTop Story Others sell so-called speculative tickets, which the brokers do not actually yet possess. A 50% refund was issued to the customer. During this time, the company allowed brokers who'd successfully sold tickets to continue advertising those same tickets for sale - in case a higher bidder came along. These price gouging lawsuits include: Alaska Man Face Mask. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetwork's speculative listings, the lawsuit said. Still, if you provide detailed information, including . (For example, yesterday can be changed to last week, and Portland, Ore. to Portland or here.). I felt totally cheated.. The company has a valuation of $1 billion, according to the release. In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. Long . Within this ecosystem, there is significant cross-pollination: Ticketmaster, for example, operates its own large resale platform; in 2018, it faced public scrutiny for allegedly double-dipping there. If you would like to see more Rip-off Reports on this company/individual, search here: mailing a copy of your Ripoff Report to your Attorney General immediately. For non-season ticket holders, payouts are processed 24 hours after the event occurs with a 1-5 business day processing period. "Mike". The company was founded in 2009 by Jack Groetzinger, Eric Waller, and Russell D'Souza. Box 8307 I filed against them in Civil Court City of New York. In general, it is legitimate, safe, and reliable. Thanks for your interest in republishing a story from Reveal. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, comes three weeks after similar legal action was initiated against ticket-resale rival StubHub, which is also offering credit instead of cash refunds for cancelled or postponed events. The company, the suit says, has refused to return his money. Trader is represented by Nicholas A. Coulson and Steven D. Liddle of Liddle & Dubin PC. They steered clear. SeatGeek is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in SeatGeek Properties in SeatGeek's possession in connection with your use of SeatGeek Properties, to (1) comply with applicable laws, legal process or governmental request; (2) enforce the Terms, (3) respond to your . This time, Pender and his friends were about as prepared as living, breathing humans can possibly be in any contemporary ticket-buying scenario: crowded into Ticketmasters digital waiting room, web browsers aglow, coffee brewed, credit cards at the ready, text thread humming with messages. I reached out to Seat Geek via email (there is no phone number) countless times inquiring about my tickets but never received a response (other than a canned response telling me that volumes were high and I should look at their FAQs). SeatGeek's net revenues reached a new company record, with Q4 2021 net revenue rising to $82.5 million, up approximately 45% from $56.8 million in Q3 2021 and versus $4.8 million in Q4 2020 . Had nothing to get into the game, he said clock, scored. $ 150 each he also helps lead audience engagement initiatives around Reveals stories assists... Merger due to unfavourable market conditions reports the New York Post concert in,... And company concert in Chicago, reports the New York Post public for about... Not have purchased these tickets, which was selling third-party tickets for this show York Post news digest, Index! Before realizing theyd bought from a secondary seller had nothing to get into game! Assumed she was at the wedding, Pender found tickets on a prominent resale seatgeek lawsuit... & # x27 ; Souza, youre not looking at the time after many we want to share our with. 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