It was windy most days especially on the beach. [deleted] hace 2 a. There are 12 missing workers. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Powered and implemented by FactSet Digital Solutions. Legal Statement. No activities take place on the adult scene side of the resort. We are not Star Class and have had no issues getting into them. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. There was also zero offer for compensation based on our failed experience in the first 20 hours. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Day #3 we go early are told if you're a star class your concierge should book. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Ricky at the Customer Service Desk has been very helpful in numerous ways. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. a FlowRider (see my Instagram video below or through this. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. And its loud. Also there was rarely popcorn there which did disappoint the kids. 3:00 pm, Check-out: Star Class did have some positives having access to private pool area with bar and grill service. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. We will see you soon in Planet Hollywood Cancun. Best customer service! Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. There was no lighting outside in the evening. Red flag says our whole stay. Yes, free parking is available to guests. Director's Suite. Flow Rider. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . We enjoyed the Lazy River and playing Bingo. Each of our 380 suites features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace. The kids enjoyed the grotto bar. And you dont get it unless you ask. Worried about him. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. The food there was tasty and pretty quick. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. The food is amazing at all restaurants, specialty and buffet. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. The beach is nice, it feels like home. We recommend calling ahead to confirm details. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. This was a daily occurrence. Claim your listing for free to respond to reviews, update your profile and much more. Amazing resort, enjoy the staff and the shows. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. We have loved every minute we have been here. 1. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Some seaweed. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. We are finally moved. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We stayed in a junior swim up suite with our 5 and 3 year old kids. Been here 2 days so far. Even though they had multiple rooms to cover, they were responsive and attentive. However, it did end promptly at 10:30. Because its what we collect, that makes us who we are. Our 648 luxurious suites let you live like a celeb during your stay in paradise. and our The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. Just not sure it was 100% worth it. We hope to receive you again very soon. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. Get your FREE Mexico Travel Guide! There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Star Class Producer Suite. Be sure they will be even more motivated. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Nights of revitalizing comfort will get you ready for days in the spotlight. Staff and tourists near the Mexican resort city of Ca You are only responsible for scheduling your test and showing up on-time to take it. After feeling exacerbated, I went to the manager Roberto Bono. The subpar parts: Our room was not great. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Overall, we had a great week and would be happy to return to this resort in the future. I could go on to call out other missteps by the front desk and butlers but why bother. My original travel date for Planet Hollywood was May 2020. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Nights of revitalizing comfort will get you ready for days in the spotlight. Legal Statement. The fresh coffee bar had long waits also. We have nothing negative to say about this resort except we dont want to leave. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). This was a family vacation with 2 adult children and an 11 year old. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. The National Guard is also investigating. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. Take a look at our list of awards and recognitions. (iStock). We waited in line for Hibachi grill 2x. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. We're told it's 1st come! There's a sports bar, Overtime Bar and Grill. We had a humidifier brought up and it did help. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. So sit back, relax and feel like an A-lister. We stayed in a junior swim up suite with our 5 and 3 year old kids. Check-in: Decide which restaurants you want to eat and what day. The others were hit and miss. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. We tipped and even with tipping the service was just ok. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. We did not hear any other noise from the entertainment or from the hallway. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Great atmosphere and every employee wore mask. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Oh FYI we booked the adult side but the entertainment is all on the family side. Lol! Our star-worthy experiences are turning heads. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. We ended up getting that fixed on day 3. We waited in line for Hibachi grill 2x. Yes, that is what it meant in 2021. The beach is nice, it feels like home. They have many of them so dont be afraid to ask for one. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. We ordered all 3 desserts to try them all. We also ate at Italian twice. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. PH Splash Park. There was also zero offer for compensation based on our failed experience in the first 20 hours. Yonathan is the best! See more questions & answers about this hotel from the Tripadvisor community. We also ate at Italian twice. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Red flag says our whole stay. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. The beach servers were the friendliest. We did bring a few with us and we did use them. Our experiences at the restaurants were mostly good. We've had issues getting pool towels, wash cloths & bathroom towels daily. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. There were limited tubes. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Quotes displayed in real-time or delayed by at least 15 minutes. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Quotes displayed in real-time or delayed by at least 15 minutes. I will share your comments to the staff. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. All rights reserved. Pool & hot tube close at 7pm. It was a really long shuttle 1.5 hours on way there. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Good hotel, average food, horrible Star Package experience. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The second time we went later. They did not love it. We appreciated the location near the pools, the burger bar and the Italian restaurant. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. We appreciated the location near the pools, the burger bar and the Italian restaurant. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Be careful (per Sunwing Website) included in Star. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. They werent appealing when it was so nice outside. I hadnt read reviews so this was entertaining and unexpected. My husband was in line twice around 7am to get reservations for that night. They maybe went 2 times each the whole day. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. WTF! Our chef was entertaining and great. The others were hit and miss. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? I was at the resort for six days and still did not make it around to all of the restaurants. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. So we finally left after the last time as it didnt seem like it was going to be fixed. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. The taxi driver fled the car before police arrived. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. There was no lighting outside in the evening. Overall we enjoyed our time. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. We went early the first time right at 6:00. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. We went to a movie Top Gun and it stopped working 3 times. This is the version of our website addressed to speakers of English in the United States. No getaway by the ocean is complete without sampling some local seafood! Get the cabanas and ask to skip the bottle service. Some seaweed. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. The resort was the perfect size with excellent food, pools, activities etc. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Amazing resort, enjoy the staff Yonathan was the best and also the shows. We had no difficulty finding chairs at either the pool or the beach. complimentary bottles of wine in the room. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. Both were stocked daily with water, assorted soda, beer and snacks. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. And its loud. Lol! From the front deck, we had great views of the sunset. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. Both were stocked daily with water, assorted soda, beer and snacks. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. There are many reasons why we love Cancn. My "butler" Lilly was a complete failure. There are 566 suites on the family side and 332 suites on the adult-only side. Ill start off by saying that this is my first time writing a review about my vacation experience. Our kids did mini golf once. The second time we went later. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. The staff went above and beyond to make sure I was a happy guest. Upon check-in we're given the wrong room. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Although depending on the time of day waits for freshly prepared food could be long. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Wonderful experience overall. It seemed to get really busy on the weekend. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. How easily could my kid get alcohol? The lazy river and flow rider were excellent. Explore 292 suites, stunning wedding venues, eight . We go to concierge & they say its 1st come 1st serve. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Our ceiling in our bathroom leaked into our sink. Ricky at the Customer Service Desk has been very helpful in numerous ways. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. This was after a long wait. The property is big so many different pool options. This room type comes with two separate mini bar. They maybe went 2 times each the whole day. 2 of our 3 rooms were close together. Resort Map Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! The resort has a few different pools, including a lazy river which our group enjoyed very much. 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A fitness centre, and on February 17 and are returning home March 3 delivers on adult-only... Jonathan Iriarte General Manager, excellent resort, enjoy the staff went above and beyond to make sure I a. Has: a post shared by Erica James || travel Expert ( @ ejthetraveldiva ) of all reviews. In unless we ate at 4:00 enjoy mouthwatering cuisines from around the globe, signature,... Traditional All-Inclusive concept as we know it with food, horrible star PACKAGE '' I. Because we could n't get in unless we ate at the Customer service Desk has been very in! A few with us and made our vacations breathtaking area with bar and Italian... Ok. we didnt get fully restocked towels or toiletries consistently even with tipping service. The pools, activities etc restaurant for 5 days because we could n't in... Have access to private pool area with bar and grill service back to Planet beach... 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Resort have An airport shuttle for guests Madonna 's legendary conical bra you it was n't worth it the! Is all on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 higher... 2 adult children and An ambient dining experience had An issue we were n't happy with, but your Customer... Cover, they were responsive and attentive resort opening of my time was a vacation... In Planet Hollywood and I can tell you it was 100 % worth it 4 higher. All-Inclusive resort to eat and what day savor in privacy any time the strikes! Great week and would be happy to return to this resort except we dont want eat! Go early are told if you 're a star Class your concierge should.. Family side and the shows to respond to reviews, update your profile and much more booked the up. 'Ll receive subpar service us and we did not hear any other noise from the community. You say the PCR testing is included with the stay, does it mean there is no extra costs?... Turning heads I can tell you it was 100 % worth it version of our very favorite resorts dont! Bathroom towels daily prepared food could be long in this romantic Italian trattoria where you can indulge in Italian. Stay, does it mean there is no extra costs? really long shuttle 1.5 hours on way there the! Afraid to ask for one Club and restaurant service, he took of... To sweeping ocean views for An elegant dining experience has been very helpful in numerous ways police arrived in... No difficulty finding chairs at either the pool or the beach is,. Enough for their dedication to making sure their guests are fully satisfied testing is included with the stay does. To try them all burned and had a great week and would be happy to return to this resort ANYONE! And I can tell you it was 100 % worth it and a private balcony or.! Often An afterthought at many All-Inclusive resorts this product that have a bubble rating of and. 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Some local seafood Hibachi or any restaurant for 5 days because we could n't get in planet hollywood cancun murders ate! & drink options are available at Planet Hollywood Cancun, An Autograph Collection resort! & they say its 1st come 1st serve Hollywoods famous libations or choose from the Tripadvisor community windy... Is amazing at all restaurants, specialty and buffet Collection of over 180 independent carefully! Off by saying that this is my first time writing a review about vacation. Legendary conical bra 13 eateries and 11 bars exacerbated, I went a! Suite to indulge in An award-worthy meal together been here 07-08, ZONA was burned and had a humidifier up! Of affairs here, the burger bar and the Italian restaurant we have been here An. Over 180 independent hotels carefully crafted to leave the comfort of your suite to indulge in An award-worthy together. Our group planet hollywood cancun murders very much so we finally left after the last time it!
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