How can I chase up a claim or indeed just receive the model I paid for? I purchased the first few issue in my local newsagent before taking out a subscription. i posted in the complaint about the jeep model this and will post it here for you. UPDATE December 24, 2022: As of today, the mysterious link has disappeared from the Fanhome website. Back to the Future is a trademark and copyright of Universal Studios. Now I guess they will just sit. By the way, if you ran out of room on the form for all of your partwork builds, they recommend using another Google account to complete a second form with the same contact information. June 14, 2021 This is it - the last issue of the build. Horrible customer service. I built the printer as instructed & up to a point had a unit that was working as was stated in the issue that I had built. if you actually were charged for parts then you should have gotten a tracking number for your parts. Now, I started to order and continue on my build. and to compensate for time for chase and 4 month now add to the build, Read full review of Eaglemoss and 3 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Included with this email is a link to an online Google Form containing a short survey. These sites will allow us to either pre-order or sign up for notifications when the models are ready to start shipping. The subscription is perpetual and automatically charges your credit card every month when the issues ship. Fanhome (part of the DeAgostini family) purchased the stock and license for each of these collections only, so well need you to sign up again as we do not have the customer base for anyone in the UK/EU. Response: Keep an eye on this page, I will do my very best to keep it updated with the latest information regarding all of the ex-Eaglemoss partworks. I am a subscriber to Astronomy magazine. A Quick look shows most issues are on backorder. Picture 1 of 13. I want the figures or money back 379,98) I am interested in finishing the build I am almost halfway done. Yes, but I was hesitant to put it up. Thanks and keep up the great work WE ALL APPRECIATE IT!!!!!!!!!!! the Solar system kits are made by a china factory called "NINGBO ARISTE INTERNATIONAL CO LTD" they make the Created the Eaglemoss Display Bases, Crystal Cases, Solar System, and Screw Boxes. TIP: Since the survey is presented via Google Forms, you will need a valid Google account to complete it. though as for the orders from what i understand all orders pre-solvency are on hold till the company who is taking over for them is in place. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Eaglemoss. Find many great new & used options and get the best deals for 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 56 W/ PART at the best online prices at eBay! For this price and time it that's to build there should be no problem I stopped at issue 106 and never knew what to do when I saw that Eaglemoss is bankrupt. Im in the midst of the Eaglemoss James Bond Aston Martin DB5, but there is no mention of the completion of this model in the States! If I cannot, I want a refund please. Now they are saying that we have to buy the complete kit of all the issues needed to finish our build. But I am prepared to cut my losses and move on. Also, the magazines were printed by a wholly separate company in Hong Kong. Since those customers initiated contact first, it was OK to email them back. I really hope we get to finish these, im working on the ecto-1. These issues will be shipped via the same couriers Fanhome already uses in each country. This subscription version includes some FREE gifts and some extra cost Special Issues along the way, which I will include below. The website is live, but its just a coming soon/notify situation. Prime-time TV ads have begun appearing for the Build the Back to the Future DeLorean magazine over the past week. Second, I have some parts for the Orbiter, willing to part with at cost (or trade). I'm on 34 of the Delorean and 19 of the SL. Thank you. But no sign now. Would you please put the link on this site. In 3-4 weeks time, Fanhome will open up their main site to other customers to start new subscriptions from the beginning. I was collecting the star trek collection and had paid for the last models in the collection but never recieved any of these, I also didnt get sorans ship or any large models from this one. ~Don W. three things here she said nothing at all is going to interfere. Thank you . You need to claim any undelivered outstanding issues from Eaglemoss via your payment provider. if you do not see info on your model at the partworks site leave a note there and the owner of the site might look into it. I was just getting ready to start the Ecto-1 subscription, after just finishing the Delorean. Desired outcome: I agree the key word is survey there is probably no plan in place . Desired outcome: though all subscriptions are on hold until they fix the issues they have right now [they have not disclosed information on the reason]. I was used to eaglemoss missing deliveries due to constant shortages or other issues so I didnt think much of it but after 3 months or so I decided to call and the support line was disconnected and emails bounced back, so I clearly had a slight panic. The stock one I was building was provided to me by Eaglemoss to do their official build guides, so that will not be continued. They also said I will be priority informed as soon as it goes live. I believe a class action lawsuit should be filed against the company so the thousands of consumers that are in the same boat can at least recoup some of their losses. JEEP WILLYS, NISSAN GTR and MERCEDES 300SL, will be handled by IXO COLLECTIONS. Eaglemoss sent me the Display Base for the DeLorean. There are many mail forwarding services in each country that will ship things elsewhere. We spend hundreds of dollars to get the kits, only for them to abruptly stop and no acknowledgment of sending the remaining boxes to finish the build or refunding the money. I just want to remind everyone that I am not affiliated with PCT/IXO. it is impossible to get a refund for the parts since the company is gone, doesnt exist also they did have mentioned on the site no refunds for completed kits. Can I just say Thank you to MARVELPHX real quick. this is the only information everyone has on the situation. Below are some of the most FAQ we are getting at the centre, so sharing here to help everyone: Is there any guarantee Ill be able to complete my build-up model? Did you receive the correct front right door (no review mirror opening) as part of 91 or were you waiting for it as part of 107? I created this site to share my own build progress and hopefully offer hints and tips I discovered along the way. I need to know if this is a legitimate company and if not, I need my money refunded ASAP. get parts to me and no more problem. Time lapse of building the BTTF DeLorean by Eaglemoss Collections. Does anybody know if the site is online yet? I dread having to call cause I know it's gonna be a fight every time! they never charged me for replacements even months later. Looks like the Delorean build mentioned at the bottom of the Fanhome page is gone now. It is not intended to be a step-by-step replacement for the instructions, so please read the magazines carefully! Invoice ID Have you heard anything about whether you need to restart at 91 or (in my case, 103) to receive the correct right front door? However, I doubt EM made the magazines for the Enterprise D parts much past Stage 82 or 86. Not only do I want to finish my collection, but I would also like to finish the book I was working on with them. Both the Orrey and Orbiter were 52 kits each. I now feel like I actually have actionable information. Well inform you via email when this becomes possible with your collection. If necessary, however, the subscription can be suspended or cancelled at any time. MarvelPhx you said 7 months they been down.. though i havent seen a kit since oct of 2021, though i reviewed my emails with them and it was 7 months ago that they said stock was going to be ready to resume in july 2022, lol. still seeing people write complaints on complaints board [staff of complaints board has yet to update the company details]. Immer wieder gern!!! the latest post mentions that one of the companies that bought the database has begun collecting the data on customers from them for verification. Regarding the magazines, whether they provide instructions or not, in the DeAgostini Japan site (https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light) you can download the instructions for the construction of the Enterprise 1701-D, of course in Japanese but the graphics are good and you can understand what to do. I havent figured out if I need to start at 91 or 103 to receive the correct door. Unfortunately at this point, any premium deal you had with Eaglemoss (EM), or any monies paid to EM, need to be chased after via your banking institution. It is unknown at this time if this will include only US customers or the entire planet. please go to https://mypartworks.com/blog/eaglemoss-update/ to get info on where you go to get your models or kits. Free delivery for many products! Keep the info coming and have a great day. Im in Spain, if you need anything just let me know. I am doing the DeLorean build and had been hoarding the parts waiting for some mods, so I hadnt started yet. though ecto1 is not yet availible Delorian is up for ordering right now. Seller as my other posts you can keep upto date on the progress via https://mypartworks.com/blog/eaglemoss-bankrupt/ Over the span of almost three years, we are shipped 130 issues (159 with the optional extension) that contain a few parts of the model along with a magazine explaining the build instructions, images, and information about the movies. Please give them time to sort out the mess and get back to us. I will continue my Enterprise following my Model Remodel plan. After may phone calls I was informed that there had been a batch of faulty boards sent out & that I would be sent a replacement, this never arrived despite many promises. PCT/IXO is in no way responsible for monies/parts owed by EM. if they dont mention the specific build you can ask via the comments for information on what company is taking up the orders for specific models. EM owed PCT over a million dollars when they went under and PCT did not inherit their debt, to customers or otherwise. Entering administration is the equivalent of filing for bankruptcy protection in the U.S. Is presented via Google Forms, you will need a valid Google account to complete it I! Have some parts for the Enterprise D parts much past Stage 82 or 86 data on from... Ordering right now, 2021 this is the equivalent of filing for bankruptcy protection the... Model I paid for all APPRECIATE it!!!!!!. ( or trade ) people write complaints on complaints board has yet to update the details. Will be priority informed as soon as it goes live ; m on 34 of the that. To call cause I know it 's gon na be a step-by-step replacement for the Enterprise D parts past. 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