Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus To be eligible for a VAC refund your application needs to have been finalised. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . ! Viagogo DO NOT refund and are not contactable. Read more: Viagogo was ordered by the Federal Court to pay a penalty of $7 million. The caretaker period for the NSW Election commenced on 3 March 2023. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Ultimately there are two questions to be answered . Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. Event dates, times, venues and subject matter, which are listed on the ticket, may change. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Released by: We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Australian Competition and Consumer Commission (ACCC). "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The ACCC has also advised consumers to steer clear of Viagogo. If you fancy a viagogo event roulette then use this company. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Ticket-holders to postponed events will be able. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Viagogo still offering worthless tickets to unsuspecting customers - Stuff What is the viagogo complaint handling process? Sellers should use our automated online confirmation process. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. 6.6 No Agency. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. 7.1 Ownership of Intellectual Property. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. (We were shopping for tickets in section 123. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We may also first deduct any amount you owe us from any amount we owe you. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Warning issued about Viagogo after claims four Wiggles tickets - 9News In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Service 196 Value 191 Shipping 166 It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. How do I change the email address on my account? They may do that if you make a fraudulent claim. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. ACCC takes action against ticket reseller Viagogo - news It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Why do my tickets have someone elses name on them? You are on a Viagogo website. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). When listing seated tickets, all tickets in the same listing must be consecutive seats. PLEASE DO NOT TRUST VIAGOGO! Can I buy tickets that are personalised with someone else's name on them? Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 2.16 Season Cards. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE Why is the price printed on the ticket different to what I paid? Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Dispute raised viagogo - PayPal Community As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. How do I unsubscribe from your newsletter? This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. 6.3 Allocation of Risk. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Try to get in touch with the reseller for a refund. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. And we're hardly the only ones who have a gripe with the company. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. 2. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). 4. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com However, Moody's Investors Service reported yesterday that Baker's . You also agree not to separately contact the Buyer at any time for any reason. We will also add sales or value added tax on our fees as applicable. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). 3.3 Laws and Regulations. 6.5 Tax Indemnity. Viagogo back on Google but up to its old tricks - Australia's leading My event is cancelled or postponed - What do I do? you lose thetravel facility remaining on your previous visa when your RRV is granted. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. Enter a valid email address (e.g. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Consumers urged to avoid viagogo | NSW Government Spain, the UK and Australia. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Viagogo will never pay you after you sold your tickets and you can never get back your money. What are the viagogo Terms and Conditions? The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Welcome to viagogo's online ticket exchange (the "Site"). Contact @viagogo over social media Set up a Twitter account. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. We care about accuracy. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Getting a refund - Home Affairs This means the advertised price looks cheap, but extra fees and charges get added at the last moment. 2.9 a) Exception to Sellers Obligation to Confirm. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. They can't be trusted. A new screen will display that allows you to begin your refund request. Viagogo - Wikipedia You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. arrow_forward. Including any such items constitutes a material breach of these terms and conditions. How can Viagogo get away with charging such big fees? Please note this does not include any sales or value added tax that may be payable on viagogos fees. If the Google listing says ad, do not click. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund I've bought tickets from Viagogo and I'm now worried they - Quora In August 2017, the ACCC announced it was taking Viagogo to court. The official website will usually direct you to the authorised ticket seller. This is so we can promote the sale of tickets and items that You list for sale. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Otherwise, avoid!!! Customer Files Viagogo COVID-19 Ticket Refund Class Action Alex Gould Stanford Wife, Mike Shoemaker Navy, Monzo Closed Account Refund, Cologne Similar To Kirra, Lake Superior Deaths 2020, Articles V
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She was told that up to 200 people had also been turned away due to fake tickets. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus To be eligible for a VAC refund your application needs to have been finalised. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . ! Viagogo DO NOT refund and are not contactable. Read more: Viagogo was ordered by the Federal Court to pay a penalty of $7 million. The caretaker period for the NSW Election commenced on 3 March 2023. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Ultimately there are two questions to be answered . Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. Event dates, times, venues and subject matter, which are listed on the ticket, may change. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Released by: We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Australian Competition and Consumer Commission (ACCC). "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The ACCC has also advised consumers to steer clear of Viagogo. If you fancy a viagogo event roulette then use this company. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Ticket-holders to postponed events will be able. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Viagogo still offering worthless tickets to unsuspecting customers - Stuff What is the viagogo complaint handling process? Sellers should use our automated online confirmation process. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. 6.6 No Agency. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. 7.1 Ownership of Intellectual Property. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. (We were shopping for tickets in section 123. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We may also first deduct any amount you owe us from any amount we owe you. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Warning issued about Viagogo after claims four Wiggles tickets - 9News In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Service 196 Value 191 Shipping 166 It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. How do I change the email address on my account? They may do that if you make a fraudulent claim. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. ACCC takes action against ticket reseller Viagogo - news It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Why do my tickets have someone elses name on them? You are on a Viagogo website. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). When listing seated tickets, all tickets in the same listing must be consecutive seats. PLEASE DO NOT TRUST VIAGOGO! Can I buy tickets that are personalised with someone else's name on them? Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 2.16 Season Cards. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE Why is the price printed on the ticket different to what I paid? Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Dispute raised viagogo - PayPal Community As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. How do I unsubscribe from your newsletter? This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. 6.3 Allocation of Risk. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Try to get in touch with the reseller for a refund. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. And we're hardly the only ones who have a gripe with the company. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. 2. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). 4. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com However, Moody's Investors Service reported yesterday that Baker's . You also agree not to separately contact the Buyer at any time for any reason. We will also add sales or value added tax on our fees as applicable. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). 3.3 Laws and Regulations. 6.5 Tax Indemnity. Viagogo back on Google but up to its old tricks - Australia's leading My event is cancelled or postponed - What do I do? you lose thetravel facility remaining on your previous visa when your RRV is granted. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. Enter a valid email address (e.g. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Consumers urged to avoid viagogo | NSW Government Spain, the UK and Australia. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Viagogo will never pay you after you sold your tickets and you can never get back your money. What are the viagogo Terms and Conditions? The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Welcome to viagogo's online ticket exchange (the "Site"). Contact @viagogo over social media Set up a Twitter account. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. We care about accuracy. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Getting a refund - Home Affairs This means the advertised price looks cheap, but extra fees and charges get added at the last moment. 2.9 a) Exception to Sellers Obligation to Confirm. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. They can't be trusted. A new screen will display that allows you to begin your refund request. Viagogo - Wikipedia You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. arrow_forward. Including any such items constitutes a material breach of these terms and conditions. How can Viagogo get away with charging such big fees? Please note this does not include any sales or value added tax that may be payable on viagogos fees. If the Google listing says ad, do not click. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund I've bought tickets from Viagogo and I'm now worried they - Quora In August 2017, the ACCC announced it was taking Viagogo to court. The official website will usually direct you to the authorised ticket seller. This is so we can promote the sale of tickets and items that You list for sale. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Otherwise, avoid!!! Customer Files Viagogo COVID-19 Ticket Refund Class Action

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