Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. Festival de Vina Tickets. says firm changed policy to deny refunds if tickets can be used in 2021. 7.1 Ownership of Intellectual Property. administrator or law firm. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. Bruno Mars Tickets. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Many event managers have already committed to providing refunds for cancelled events. We take no responsibility for such issues. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. A Which? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Viagogo will never pay you after you sold your tickets and you can never get back your money. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. 2.3 Username and Password. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. I entered the incorrect email when registering, how do I change it? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. . 4. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. 2.12 Seller Payment. Not only no refund. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. They were instructed to mail the tickets to Ireland by five days time, a deadline . The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Complain to the ticketing website. But to her frustration, Viagogo claimed the refund could take several months. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Privacy Policy | Moreover, this appears to have been Viagogos policy for an extended period. Please add me to this list as I am almost 100% sure I got scammed. Tickets for Waste Management Phoenix Open. However, despite the official announcement . This advice applies to England. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. I bought tickets for Rammstein before the pandemic and they would not refund me. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 7.2 Copyright. To post a ticket for sale on viagogo You must first register with the Site. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You may find other users information to be offensive, harmful, inaccurate, or deceptive. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . FanFair Alliance - Ever get the feeling you've been cheated? Answer (1 of 3): Viagogo runs prudent customer care operations. Top Class Actions is a legal news source Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Our guarantee does not affect Your statutory consumer rights under UK law. I had tried calling them and the day of the concert and no answer. 6.10 Notices. They keep finding excuses as to why it has not been processed. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Arctic Monkeys Tickets. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. BLACKPINK Tour 2023. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. But gave me only option was to relist on their site or go to resceduled date. 1. Also,directly on our website! ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. 6.8 All Sales are Final. To be a member of this Site, You must agree to accept the terms in this Agreement. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Note that this is separate from any Tax viagogo is required to charge on its fees. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. My partner has a job where he is required to go away at the last minute. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. 2.17 Season Cards. Top Class Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. You should typically get a refund for the ticket and any fees or service charges within 30 days. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. If your event has been postponed, you do not need to return your ticket. Best regards, Viagogo team. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Refunds, therefore, aren't applicable. You must contact the Copyright (c) 2006-2023, viagogo AG. When listing seated tickets, all tickets in the same listing must be consecutive seats. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. This article is published to give you an update regarding the class action filed against Viagogo. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. 2.14 Substituted Seat Locations. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". . TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Ive been told a refund is coming in 10 days 4 times now. Even if you are, it's likely to be a more complicated process. 1. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Why can't I see my order or sale in my account? Thus, the ticket price shown (before our fees) may include Tax as appropriate. I had put the required amount of 180.00 per a ticket. We often link to other websites, but we can't be responsible for their content. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. This will be posted quickly, exposing the company and letting others see what happened to you! January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. Viagogo had a selection of how much did you want to spend for a ticket. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. If the event has been cancelled, send them evidence of this. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Can I buy tickets that are personalised with someone else's name on them? We think businesses - especially those with substantial resources - should still provide refunds for events . Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. 6.2 Waiver of Consequential Damages; Liability Limit. After realising the scam and contacting them, they made it very clear that they will not refund or . Additional information can be found in our FAQs and on the ticket details pages. By clicking a link you are consenting to this. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. 2.1 Requirements. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Such notice shall be deemed given one business day after the email is sent. To register, You must provide your real name, address, phone number, and email address. Romeo Santos Tour 2023. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. I was promised a refund. They also had another 150.00 dollars worth of fees per each ticket. This field is for validation purposes and should be left unchanged. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees.
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