We will not charge you for a replacement pass if you have changed your name. ME14 1XX. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. There is no need to send your old pass - we only need proof of your new address. Contact Transport for London lost Across Merseyside and Halton. It must be dated within the last 12 months. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. merseytravel birkenhead bus station phone number. . Plan your journey with the Merseytravel Journey Planner. This is likely due to your active Direct Debit payment date on your account. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Please note - we cannot replace lost or stolen passes via email. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. Telephone: 0151 330 1000 B. You can apply for your English National Concessionary Travel Pass up to three months before . Book a library appointment to replace your free bus pass. /Width 420 We will replace stolen passes free of charge on production of a valid police incident number. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. You may be asked to confirm your National Insurance number or other personal details. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. How will my personal data be used and stored? Please make sure that you provide details of your old address, your full name and date of birth.. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. Found pass. Faulty pass. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. My pass is damaged They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. << You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. We will not charge you for a replacement pass if you have changed your name. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. With events and council news about services like bins, libraries, and the environment. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Bus Service Operator Grant Survey 2021-22. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. merseytravel birkenhead bus station phone number Tatko na pesmaricu. You'll need to provide a crime reference number. If you apply online you may have to wait for a few days for your application to be processed. Lost Property. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. February 27, 2023 equitable estoppel california No Comments . Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. My pass does not scan on buses within Merseyside. Enter a postcode. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. /SM 0.001 We cannot refund this fee if you later provide a crime reference number for the incident. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. If your Senior Pass has been stolen, report it to the police. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. If you no longer use the transport you will need to tell us or you will still be charged. Travelling with a companion. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Find out where your nearest Travel Centre is. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). Bring your faulty pass to a community hub. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. School travel applications - information for parents. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! Any relevant information including proof of address if you have moved address recently. Find out about public transport fares and passes. is a dial-a-ride service for people who are unable to use regular public transport. You can also replace your stolen bus pass by phoning us on 01634 333 333. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool If the chip in your pass is not working,we will not charge you to replace your pass. Receive 8 points or more under the 'Moving around' or 'Communicating . We will charge you to replace a damaged pass. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). I confirm that, as far as I know, the details I have provided are complete and accurate. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. We are sorry for any inconvenience caused. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). colour. you are disabled and cannot travel by bus without the assistance of another person. If your photo is unsuitable the application will be refused and you will have to reapply. Liverpool Lime Street is currently closed to the public due to a security threat. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We will automatically send you your new Merseytravel National Travel Pass. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. You must tell us if your pass does . If you change address it is your responsibility to inform TfGM. /Type/ExtGState Get In Touch webform and complete the Fix It / Report It option. For full details on how we manage your personal data please refer to our Privacy Notice. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Publi le 25 fvrier 2023 par . Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. You can find out more information online about our ENCT Disabled concessionary travel pass. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). We aim to have normal service resumed as swiftly as possible. If you prefer, you can let us know about a change in your name byemail to. There is a 5 fee to replace a lost or damaged Senior Pass. Or, you can visit a Merseytravel Centre in person for further support. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Replacing stolen passes. Your supporting evidence must be dated within the last 12 months. /Type/XObject As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. >> I would like to make a complaint. Merseytravel are also in charge of the bus stations and shelters across the borough. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If your Senior Pass has been stolen, report it to the police. If your bus pass is stolen, we'll arrange a replacement free of charge. S.S.S. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Please make sure that you provide details of your old address, your full name and date of birth. My pass does not scan on buses within Merseyside. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. How do I check and how do I get it back. You can also replace your stolen bus pass by phoning us on 01634 333 333. Book a library appointment to replace your free bus pass. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. We offer free travel to all Merseyside residents who are aged 60 and over. 1 0 obj Your transport needs will be included in your support plan. Merseytravel Centre when you bring your application. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. You can appeal within one month of the date of your decision outcome. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Jadu. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . Select the Payments option followed by Request Refund. Typically, this will be the confirmation email . You cannot apply online if you do not receive these benefits. Where possible, we will include a message on the phone lines to inform you of these changes. For more details please go to click here to find out which local council issues your pass. . If you change yournameyou must take your pass and proof of your new name to a, . Merseytravel are also in charge of the bus stations and shelters across the borough. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. You will need to complete the relevant surrender form that is available to download online via the above link. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Designed and powered by Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. - Pay once and use it as many times as you like throughout the term. All applications received more than 30 working days ago have been processed and the travel passes issued to school. We would like to send you . In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Arriva North West. 1 Mann Island, L3 1BP Liverpool, UK You can buy tickets for popular cruises and find out more information about Mersey Ferries online. No trains are running from the station. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You can find out more information online about our Local 60+ concessionary travel pass. 2 0 obj w !1AQaq"2B #3Rbr Trains in Wirral are operated by Merseyrail. In the past we have not charged for one of these passes, but from 1. Replace a faulty Medway bus pass If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. February 26, 2023 . Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. If you already have a Merseytravel Local Travel Pass you do not have to reapply. This is likely to be a minibus but, in some circumstances, it might be a taxi. % No trains are running from the station. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. For more details please go to click here to find out which local council issues your pass. Email: concession@merseytravel.gov.uk. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. The changes, announced by the . Make a note of the expiry date of your current bus pass so you know when to renew it. You can find out more information about the DVLA standards onlinehere. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. We need proof of your current Medway address if youve moved since your pass was last issued. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. Enter the amount you want to be refunded and click Submit. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. Pensioners face bus rule change. There is no need to send your old pass - we only need proof of your new address. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Merseytravel Centres: Locations and opening times. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Cookies remember you so we can give you a better service online. /ColorSpace/DeviceRGB April 2022 there will be a one-off charge of 10 for the concessionary travel pass. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. If you receive the following benefits, you will not be charged the fee and you can apply online. Do I need to change my Local 60 + Travel Pass to the new design? Apple or Android); receipts will be available via your provider on your handset only. can i use my greater manchester bus pass in blackpool Harekete Ge. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Can I still travel if I lose my pass and I am waiting for a replacement? You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. Online is the quickest way to apply and receive your card. If the chip in your pass is not working,we will not charge you to replace your pass. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. 00:00, 1 APR 2010. Renew, replace or update a disabled persons bus pass. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. I think Ive left something on the bus. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Travel concessions for people with a disability. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. No trains are running from the station. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. However, if you receive Universal Credit you will not have to pay the fee. The police will give you this number when you report the theft. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. A letter from GP/Consultant confirming the loss of use of both arms. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. From your bus driver. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Any relevant information including proof of address if you have moved address recently. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. We are unable to provide a copy of the receipt of this type of payment. You can renew your bus pass up to 8 weeks before it expires. showing your full face without a hat. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. Oh, and it can be used on the river ferries as well. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. to ensure it's working. We aim to have normal service resumed as swiftly as possible. Customer Services Contact Centre: Opening hours and contact numbers. I have lost my pass/it has been stolen. For details of all our locations and opening times please click here. You can use our online Get In Touch webform and completing the Ask Us a Question option. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g.
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