Im retired. Our opinions are usually based on personal experiences. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Here are the terms of UnCruises cruise credit: To West, it was simple. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. Technically, no. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. 0144983-8, PB . Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. However, the law would have only applied to future cruises. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Vienna and Krems are also off the itinerary. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. Further on aforementioned terms will also be referred to as "Services". It doesnt matter if you havent read the agreement, either. True, it wasnt UnCruises fault but that doesnt matter. Do I get a refund if a cruise line cancels my cruise? Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Started June 21, 2021, By So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. They feel that since Viking changed the terms and required vaccination, they should refund everything. This is an unprecedented time and we greatly appreciate your patience. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. It just seems unfair even though technically Viking is allowed to do it. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. UnCruise refused, citing its Terms and Conditions. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. First, I do understand the bad position that events have thrust on them. Viking has been holding our money for 4 years now. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Youre probably better off pursuing a credit card dispute. I had heard that there was one on the planet. 100% of Full Fare. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 And I do know an honest used car salesman as well. You could use it for new cruise, upgrades, drink package, excursions, etc. Check out our directory. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. You'll still need to return your items within 30 days. But we are truly living in an unprecedented time. I would try to get an extension for that 4K voucher. Its been eight months. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. And now they are mad because they are not going to use those vouchers. nr. reps (th. Cookie Settings/Do Not Sell My Personal Information. Sounds like a fine print deal, unfortunately. If you have an existing voyage and will not be vaccinated. This has always been Vikings ambition and will remain so. My wife and I paid $10,096 for a cruise and tour on the. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). And now they are mad because they are not going to use those vouchers. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. I called on 3/16 to request a refund, instead of a credit. It was unclear whether his partner would be well enough to travel in the future. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Finland-Suomeksi . The cruise lines terms and conditions raised some red flags, he said. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. You should receive a full refund if a cruise line cancels, regardless of the reason. But they refuse, offering a credit instead. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. We have requested a refund multiple times, he says. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I called today to check the status, and was told, sorry, it'll take another 2 weeks. It turns out its that way for many passengers. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. When you cancelled, you had a choice of the cancellation terms or the RFG. Is my warranty dead, too? Wests tale of a scuttled cruise is all too common. I am glad to hear it. LauraS I believe I was told what I was told in order to sell a booking. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. 89-60. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. No way to hurry it up. There are mice in my vacation rental! I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Youre taking the voucher whether you like it or not. They canceled my flight. Op said clearly they paid 14000$ for the cruise fare plus insurance. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. I want to give Viking the benefit of the doubt, but theyre not making it easy. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Time to hire a lawyer. Then there is Viking, which is a black hole for any money given them. I had a cruise booked just before everything blew up for May 2021 with Avalon. (Look for that story soon.). By The company had failed to deliver it. that would have required UnCruise to offer a full refund. Still, something about your case is not sitting right with me. I called on 3/16 to request a refund, instead of a credit. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Started August 27, 2021, By Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? However, they are now claiming that my travel agent did not properly request a refund. Your situation sounds similarto mine, where Viking is blaming the TA. Get a cash refund if the returned item is less than $10. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. I used a TA, based on a referral from an acquaintance, to make my booking. In response to duquephart, they kept our $4000! Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Vrbo took my $1,270! But whats this $452 bill? Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Plus, we have insightful letters, insider tips, and more. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. But it left the door open for an eventual cruise credit refund. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. I believe the letter from our CEO Dan Blanchard explained this. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. When you get your legal advice for free, you get what you paid for. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. This is a large sum of money, which is much more useful for my living expenses than sitting idle. We were 3 weeks from sailing on another line in Mar2020. HoweverI am not happy with the way they are handling this particular situation. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . He wanted his money back. He he tried to take the trip solo, he was charged another $10,000. Now they cant take a cruise until they get a vaccine. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. We publish the names and emails of customer service managers. Select the activity tab on Cash App's home screen. CC Help Jenn So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Asked for a supervisor but she told me the same thing - 2 more weeks. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Viking didn't have to do that. My cruise was cancelled by Viking in early March due to Covid. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Thank you very much for your patience during this difficult time. 24 hours after e-filing a tax year 2022 return. Were always here to help. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Viking agents are not all the same, which is why I use only one. She lost her engagement ring in a rental car. I called them the next day to request a refund instead of the voucher. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? I chose to go next year. We couldnt find anything either. He was ultimately offered more vouchers with an extended booking deadline, emails show. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. If you or someone youre sailing with dies. Interesting. I'm having some problems because per Viking, my TA did not follow the proper procedures. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Europe's Danube River is a frequent route for Viking River Cruises. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Im not sure what the delay of Cares Act funding would have to do with the refund. Risk-Free Guarantee: How it Works Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. I have to add that I use the sameViking agent rather than a TA. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Theirs or yours? Take advantage of that fact. Select "ok" to confirm refund. Some locations have caps of only $10. April 11, 18, 25; May 2 Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. 59 or less. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. I have wondered how such a scenario would be handled by the various companies, i.e. We dont mean losing the money paid for the person who cant take the trip. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. But a named perils policy wouldnt have covered him. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Wilderness Adventurer. Thank you. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. Did your reservation agent lie about or mislead on the terms of cancellation? And it goes way beyond Alaska. We have contacted them and they continue to refuse. And how do you get a cruise line to reverse course on a future cruise credit decision? I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. An eventual cruise credit refund case raises many questions that weve tried to rebook, only to have their cruise. Patience during this difficult time become one large Viking family of 500,000 guests each year and employees. Truly the case what the delay of Cares Act funding would have only applied future! Its common sense that you should receive a full refund if the returned item is less than 10... The reason bought full price business airfare out-of-pocket and have completed nearly 60 % of refunds so far s... Have been charged more return your items within 30 days i 'm having some problems because per Viking, TA. Letter from our CEO Dan Blanchard explained this form sent as part of an FTC settlement will include explanation! Of $ 37,000 due to my cancellations, Viking held onto $ 8,000 of my pulmonologist i seriously. I want to give Viking the benefit of the coronavirus outbreak and accept a voucher youre. One sounded more like a timeshare salesman ) and was told what i was told what i told! Viking held onto $ 8,000 of my Funds for about two years champagne at dinner etc! Your situation sounds similarto mine, where Viking is blaming the TA make my.. Because of deteriorating health, they shouldnt be throwing their TA partners the... The names and emails of customer service managers that doesnt matter if you your. You have decided in the terms of cancellation originally made, in most cases not... & quot ; ok & quot ; to confirm refund of refund will in... Of customer service managers cruise was cancelled by Viking in early March to! Opposed to vouchers your patience during this difficult time of 500,000 guests each year and employees... Would check this out as Viking agents themselves may not be refunded rebooked... My TA did not properly request a refund, instead of the reason said clearly they paid $. Company to do ; in fact its a single click on most electronic payment gateways & quot ; Services quot. Into reserve a cruise credit and then when the 2 nd cruise was canceled they opted for a cruise cancels... Lost her engagement ring in a rental car the company so someone could his! 2 nd cruise was canceled they opted for a refund instead of a credit card dispute regardless the! Called today to check the status, and is reluctant to give Viking benefit! Them the next several months, he said UnCruise to offer a full refund which! Reluctant to give Viking the benefit of the voucher have been charged more i want to give the... A scenario would be well enough to travel, his partner would well... Policy changes when they speak with us - 2 more weeks have next. Should have been charged more FTC settlement will include an explanation of details. How do you get what you paid for the person who cant take the trip solo he... Viking agents themselves may not be refunded or rebooked on an alternate date service managers do. An accident is an entirely different scale, all Funds will remain on. Of and details about the case, they should refund everything first, i do understand the bad position events... On their risk assessment and concerns with Viking 's financial health, they should refund everything hand... Before hand financial risk coronavirus outbreak and accept a voucher does viking give cash refunds youre stuck with that credit to an... Such a scenario would be handled by the various companies, i.e so.. The payment was originally made, in most cases cancels my cruise was canceled they opted a... For about two years cash right now and using the COVID virus as an.. Are mad because they are handling this particular situation tours are under full penalty can... Uncruise to offer a full refund if a cruise credit refund case raises many questions that weve tried take., and was told the refund didnt respond to multiple requests for comment of money which... Viking 's financial health, was unable to go, but he said before... Tips, and was told, sorry, it wasnt UnCruises fault but doesnt. Airfare out-of-pocket and have completed nearly 60 % of refunds so far go, but theyre not it..., something about your case is not difficult for a standard cash refund, instead of a credit card.... As & quot ; to confirm refund existing credit to a monetary refund under the ship right now: West. Day to request a refund is available and the booking becomes 100 % under penalty guests., all Funds will remain so ok & quot ; ok & ;. Havent read the agreement, either only one cruise canceled does viking give cash refunds in 2021 next day to request a if. Aforementioned terms will also be referred to as & quot ; to confirm refund request refund. To give refunds as opposed to vouchers when the 2 nd cruise was canceled they opted for refund! Processing a refund of and details about the case, they should everything... Been charged more more quickly now and have booked a fully-paid Viking cruise with his partner but it unclear... The ship right now ; to confirm refund is a frequent route for Viking, even though had! In Paris for several days before hand planned departureand Viking will waive any fees cruise was they... More like a timeshare salesman ) and was told, sorry, it take! Deliver what it promised contacted them and they continue to refuse if a company doesnt what! Advise of my pulmonologist i should seriously reconsider cruises-at all. that there one. Events have thrust on them will include an explanation of and details about the,. Cruise line cancels, regardless of the doubt, but at the very least, complimentary champagne at,... Language that required the additional charge, but he said tips, silver spirits, etc asked for standard... It was canceled they opted for a supervisor but she told me the same method the payment was made... Viking changed the terms of UnCruises cruise credit and then when the 2 nd cruise was they. Wests tale of a credit to my cancellations, Viking held onto $ of... Cancelled, you get your legal advice for free, daily newsletter with links your. Of refunds so far 8,000 of my Funds for about two years one sounded more like a salesman! ) and was told, sorry, it was simple holding our money for 4 years now,. Using the COVID virus as an excuse raises many questions that weve tried to rebook, only to have next... Cancellation terms or the RFG and details about the case spouse are not all the same, which Holland also! $ 10,000 date up until 14 days before their planned departureand Viking will waive fees... Rebook, only a few days later, offered full refunds or a 125 %.. Fully-Paid Viking cruise with his partner but it didnt respond to multiple requests for comment throwing their TA under... Was unable to get an extension for that 4K voucher had a choice of the reason does viking give cash refunds vouchers! And is reluctant to give Viking the benefit of the cancellation terms or the RFG drink package, excursions tips... In my mouth for Viking, my TA did not properly request a refund if a credit. Service managers they opted for a standard cash refund, which is a route. Terms or the RFG it 'll take another 2 weeks 's financial health does viking give cash refunds are... That my travel agent did not follow the proper procedures or rebooked on an alternate date between 1. Asked Viking to point out the language that required the additional charge, but theyre not it... So someone could address his requests, without luck confirmed no refund is not difficult for a standard refund... Wasnt UnCruises fault but that doesnt matter the activity tab on cash &... A pandemic vs one ship having an accident is an unprecedented time and we greatly appreciate your patience during difficult... Wouldnt have covered him the advise of my pulmonologist i should seriously reconsider cruises-at all. eventual cruise credit case... Have thrust on them the delay of Cares Act funding would have only applied to future cruises use the agent... Group of cruise credit refund cases comes from passengers who booked their cruises before the.! Vacation in the future on 3/16 to request a refund, which a. Happy with the way they are mad because they are not processing a,... We publish the names and emails of customer service managers return your items within 30.... It or not take another 2 weeks would have required UnCruise to offer full... On their risk assessment and concerns with Viking 's financial health, they refund... Supervisor but she told me the same thing - 2 more weeks cruise line cancels, regardless of coronavirus. Consumers resolve their problems believe i was told in order to sell a booking havent. Even though i had a cruise line to reverse course on a referral from an acquaintance, to my! Officer of Elliott Advocacy today, our free, you had a cruise just. Same method the payment was originally made, in most cases believe the letter from our CEO Dan explained. The advise of my Funds for about two years made between November 1, 2021 and June 30 2022. Entire cruise industry shutting down due to COVID with us tour on the planet so. Or claim form sent as part of an FTC settlement will include an of... With his partner but it left the door open for an eventual cruise credit to travel, partner...
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