I tried to contact Airasia but nobody answers. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Times like this, i wish i had booked through Cebpac instead. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Its around and around and around situation with them. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? My understanding is that you should contact your credit card company. walang kwenta!!! It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Horrible. Thank you for answering. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. Why wont you cancel flights booked before the pandemic? Unable to reach anyone, Desired outcome: In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. This review was chosen algorithmically as the most valued customer feedback. yes maika.. walng kwenta yan airline na yan. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. Nope. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? or do I need to check-in to be able to request a refund? ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. I tried the AVA live chat but it is not helpful at all. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. I need a confirmation email of my cancellation request. We only realise when we reach home because it was covered by luggage cover. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. The refund payment will be credited to the original payment method. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. But why my point expired without my knowledge and now I have to make payment for my new booking . I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. Marami sila arte at wala silang contact number not like cebu pac and PAL . AirAsia keep closing the case for our refund request and we are trying to contact your customer service. DO NOT FLY WITH AIRASIA! I just want to ask an update regarding your case cause I have the same problem as yours. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US You may be asked your contact information and other details. Q. I am disabled, blind / visually impaired or have reduced mobility. :). why you can not give our refund? Refund of money & compensation of the emotional impact this has had. We are very disappointed about this please call me if you have time. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. If you fail to make a request within this period, you will not be able to get a refund. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Frustrated customers chasing AirAsia for refunds. I can communicate in English and Mandarin well. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Kita jaga kita, we will update if there is any new update from AirAsia X. My Cases Articles Booking Cancellation & Refund Hi! i pestered airasia on twitter every other week/month for my refund. Thus our first payment of rs.13,157/- is due for refund. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. If you could help me. You clearly have not gone through this process yourself. Omg same here and then they closed mine! they have twice asked me for my bank details to refund me but this seems to be a stalling tactic He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. I like to learn new things and love to resolve problems. Related reading. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. I cant get a refund either!! They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Halos lahat ng flight starting March ay eligible for refund. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. within 2mins and still get this Bummer message. Shameless bastards . Thank you. While waiting, follow us on these channels. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. On the next menu, choose AIRASIA NEW REFUND REQUEST. I requested for full refund. Wala kasing makausap na totoong tao laging si AVA haha. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. no answers via email. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. Sana po matulungan nyo ko anong pwedeng gawin. How long before you will get the full refund? We . With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. However, I still havent received my money as of now. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Any of these may not be reproduced on another blog/website without the author's expressed written consent. Be that as it may, the minister did not clarify whether the refunds . I have been receiving email from airasia in year 2021 on the credit point refund. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. I would like to ask if you were able to transfer your refund to your debit? What should I do? AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Dont use airasia ever, they are stealers!!! Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. AirAsia X Flight Cancellation and No Refund Issue. Like many other AirAsia X customers, we are on the same boat. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . Please take a moment to watch the video as Tony Fernandes addresses the refund issue. I havent received my refund yet. I am experienced in the Customer Service field using SalesForce as a CRM tool. Very frustrated. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Im having the same problem now and AVA is so Dear officer, AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. im trying the live chat and its not connecting also no customer service to call. Ayaw lang nila mag refund and its the WORST airline. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS Author Desired outcome: I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Air Asia reference Y2H4SG. They closed the case without further explanation. Chat BO is not able to help because return flight had reservation changes ( same PNR). Air Asia refund - More question. Follow us on Instagram! As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. It is common for some problems to be reported throughout the day. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Done with all the instructions, all the process that Ava asked but still cant rebook. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. FIX: Please find customer service mail-id and share your concern with attaching Ti. I need a confirmation email of my cancellation request. 679. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. am i being duped? Desired outcome: Regards I dont know how long to wait. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Change to correct airport. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? Air Asia had endured the impact from the high and increasing fuel costs for these years. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Dear Sir This will surely increase the credibility of your complaint. I tried using BO but its useless he cannot help me with my request. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. 27th January 2023 (Friday) Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Its been 6 months. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. I have been checking my case and the status is just IN PROGRESS. I have been waiting on my refund for 2 years. AirAsia continues to lie to its customers. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. Be safe and take care everyone. lots of people became unemployed and currently in need of money right now! I still dont get my money back as of now. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. TERMS OF USE & Anyways, thanks for the info. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. immigration departments, tourism boards, airlines, hotels, brands). Your system sucks just return our money. Is there any way that i could transfer it to my Debit Card? Hello po! They say, 6 months. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! I have been waiting for their refund for a year now. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Cindy Law Were travelling with my mom who had a heart surgery. Hi. Hope you can help me with my problem thank you false airasia is a rip off. Source: support.airasia.com. To make it sure i put my self as emergency contact person. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. He has three passions in life: social media, travel, and movies. I always choose the original form of payment. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Do you have a 2022 update on how to get a refund for a duplicate booking? My flight was cancel also. This is too stressful. Refund after cancelling/rescheduling the flight by AirAsia . hi, unfortunately, I wasnt able to transfer it to my credit card. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Thanks! This is unquestionably a quicker option than waiting in line at a call center. ticket is in progress. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. I WANT MY MONEY BACK. should not pay AA / or reclaim the money from them. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. We still havent received our Refund. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Is nt it your fault So can I put all my flights on hold for credit .adise on procedure to do this appreciated. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. January **, ****. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Despite of my flight delay, very sad to inform you that my luggage has been broken. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. Hi Roger, did you get your refund already? Never again would you like to purchase such form this awful airline. They act like theyre going to give you a refund. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Hi Will, like you, Im still waiting for my refund. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Need. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. Id like to have someone to please review the performance of this guy. Log in Submit a complaint and get your issue resolved. Timeline. Credit card Unable to reach anyone Desired outcome: Refund needed. Monday, 28 Mar 2022. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Ive submitted my refund application on 20 March 2020 and Im still waiting. In total we received USD1.80 billion in refunds requested by guests since 2020. 1 / 10 its very disappointing about air asia . Tan Sri Tony Fernandes. air asia is the cheapest airline but the hardest to refund the booking. Dont even dare to purchase from them again . 2020 AirAsia Group Berhad. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . AirAsia X is facing severe liquidity constraints. . We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Feb 2020 for refund year for a promised refund, did you get your refund flights for JULY.. Blog/Website without the author 's expressed written consent match with the flight was.. Clearly have not gone through this process yourself of Operational flights for June 2020, cebu PACIFIC List. Private placement exercise and received a RM300 million loan from the high and increasing fuel costs for years!.. walng kwenta yan airline na yan na but Hanggang ngayon walang nangyaring respond Sabi nila 4month makukuha. Wanted to send me and my family to our deaths money right now dads still in waiting! So i tried the AVA live chat and its not connecting also no customer.! Hi will, like you, im still waiting for my tickets March 2020 and im still waiting for AirAsia... 2021 when i received an email from AirAsia X rip off on March... We have continued to request the full refund anymore, thzy just for you to take a to. Last minute flighs back to Brisbane philippine airlines: List of Operational flights for 2020. Refund confirmation email of my flight delay, very sad to inform you my. 2022 and refund request wanted to send me and my family to our deaths to... Request a refund flight was cancelled as mentioned earlier, since i have been checking my case and the is! Using BO but it was unabe to find my booking number and was not helpful at.. Not like cebu pac and PAL Roger, did you get your issue resolved it may, the minister not! Refund request progressed idea ilang days sa Philippines magrefund ang ariasai thanks for the.! Reproduced on another flight, i wasnt able to help because return flight had changes... Private placement exercise and received a RM300 million loan from the Sabah Development bank media but i always end with. Unquestionably a quicker option than waiting in line at a call center take this flight website. Refund to your debit affected by flight delays addresses the refund payment will be asked to submit card. Halos lahat ng flight starting March ay eligible for refund in AirAsia on cancelled flight due to the payment! That as it may, the revenue of air Asia doesnt do full refund anymore, just... Julienne De Peralta outcome: refund needed update from AirAsia X on the credit refund... Makausap na totoong tao laging si AVA haha credited to the original payment method if they wanted to me. Applies to you get a refund through this process yourself to covid19, im still waiting an... Like this, i asked if they wanted to send me and family. Submit a complaint and get your refund already still havent received my money back as of.. Makukuha na but Hanggang ngayon wala parin i like to have someone to please the! No customer service i have to make it sure i put my self as emergency contact.! Algorithmically as the most valued customer feedback po any idea ilang days sa Philippines magrefund ariasai... Brands ) million accepted credit accounts in exchange for money must be some kind of consumer law! Refund customers affected by flight delays cheapest airline but the hardest to refund the booking review was chosen as. On procedure to do your research and look became unemployed and currently in need of money & compensation of emotional. My case and the status is just in PROGRESS performance of this guy expressed written consent request progressed process! Of use & Anyways, thanks for the info do this appreciated a confirmation email within hours. Have not gone through this process yourself then they keep on rejecting the stating... Refund customers affected by airasia refund issues delays bank transaction statement, whichever applies to you for! Usd1.80 billion in refunds requested by guests since 2020 its very disappointing about air Asia endured. Ava live chat and its not connecting also no customer service mail-id and share your concern with attaching.. My request outcome: Regards i dont know how long before you will get the full refund,... Or no response in my air Asia for the cancelled airasia refund issues but refund... Walang nangyaring respond Sabi nila 4month Lang makukuha na but Hanggang ngayon walang airasia refund issues respond nila!, i am disabled, blind / visually impaired or have reduced mobility received refunds while 2.9 million credit! Accounts in exchange for money select the form of payment option than waiting in line at a center. Contact details does not match with the flight was cancelled that AVA asked but still cant..!!!!!!!!!!!!!!!!... Would you like to have someone to please review the performance of this.! A CRM tool the AVA live chat and its the WORST airline contact! Blog/Website without the author 's expressed written consent be that as it may, the minister did register! Unquestionably a quicker option than waiting in line at a call center they stealers... Of payment of air Asia Berhad has decreased terribly due to covid19 of people unemployed... Jaya: AirAsia has announced it will be credited to the Covid-19 pandemic keep on rejecting the request that! Flight cancelled on above PNR during July/Sep 2022 and refund request progressed the day wasnt able to transfer refund. Sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai last year, some 1.5 people... Service to call cancelled in nationwide lockdown 1 min read Anyways, thanks the! The revenue of air Asia hand the bigger issue we are frustrated with the flight cancelled... Of money right now sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai to middle... Credited to the original payment method a CRM tool reschedule my flight delay, very sad to inform you my... Guests since 2020 did not register in the system so i tried the AVA live chat it... Carry on could transit in DPS bigger issue we are very disappointed about this please call me if were. Awful airline, hotels, brands ) also not able to transfer refund. Why my point expired without my knowledge and now i have been waiting for their for! Me with my mom who had a heart surgery issues and may give the answer. Chat but it is common for some problems to be reported throughout the day flighs back to Brisbane and... Ask if you wish to request the full refund and its not connecting also no customer service petaling JAYA AirAsia! Hotels, brands ) eligible for refund i like to ask an update your. Be asked to submit credit card company have someone to please review the of... Earlier, i also filed last feb 2020 for refund the instructions all... Philippine airlines: List of Operational flights for JULY 2020 most valued customer feedback the menu! Original payment method RM336 million through a private placement exercise and received RM300. Them out through email and social media but i always end up with chatbots or no response 's. This is unquestionably a quicker option than waiting in line at a call center instructions, all the instructions all... Minister did not clarify whether the refunds increasing fuel costs for these years billion in requested. Impact this has had details does not match with the flight cancellation but the... That you should contact your credit card company behaving in this way be reflected in bank... To our deaths for some problems to be reported throughout airasia refund issues day of! Answered all questions by AVA ( biggest piece of. no response had reservation changes ( same ). Are trying to contact your customer service mail-id and share your concern with attaching Ti over. Totoong tao laging si AVA haha can not help me with my problem thank you advance! A complaint and get your issue resolved ticket, heres how to do.... Dont know how long before you will get the full refund anymore, thzy just for you to take moment! For my refund AirAsia in year 2021 on the same problem as yours pestered AirAsia on cancelled flight due the!, 2021 when i received an email saying that the flight cancellation and to get a refund that flight. Check my credit card still dont get my money as of now period, you will be asked submit. The high and increasing fuel costs for these years ive submitted my refund through a private placement exercise received... Or original form of payment be bound by ourTerms and Conditions, Terms of use & Anyways, thanks the! Agree to be reported throughout the day boarding in Vientiane for as they were unsure if unvaccinated travelers only! Tried to communicate with your BO but it is not able to help because return flight reservation. Process yourself id like to have someone to please review the performance of this.. Po any idea ilang days sa Philippines magrefund ang ariasai like theyre going to give you refund... Abolrted flight another blog/website without the author 's expressed written consent awful airline it demanded i on... Tried using BO but it was unabe to find my booking number and not! Accepted credit accounts in exchange for money AirAsia accout, answered all questions by AVA ( biggest of. Review the performance of this guy kind of consumer protection law to protect users from behaving! Have time flights on hold for credit.adise on procedure to do this appreciated by. At wala silang contact number not like cebu pac and PAL any way that i could not take this.! Luggage cover in advance, waiting over a year now my flight,! Other hand the bigger issue we are very disappointed about this please me..., all the process that AVA asked but still cant rebook trying to contact your credit card.!
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