Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. We certainly hope they do. StubHub - Buy & Sell Concert, Sport & Theatre Tickets "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. No. YouTubes privacy policy is available here and YouTubes terms of service is available here. . StubHub to refund canceled events after pandemic complaints Join us for a free, virtual event for International Women's Day on March 8! The answer is yes, StubHub is legal. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. Select the ticket group you'd like to sell. Yes Simply go to your. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. However, there are some cases where StubHub may give you a refund, or even replacement tickets. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Postponed events may not be eligible for refunds. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. They will offer you either 120% credit on a future ticket purchase, or give you your money back. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Ways to get your money back for an event cancelled due to - Finder Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. McMillan is represented by a Detroit law firm specializing in class actions. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Viagogo refused to refund her . The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. 8 Feb 2023. No problem. That may be the best way to protect you, the fan, from StubHub. StubHub: Event Tickets on the App Store If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Events that were postponed or rescheduled wont be refunded, Fowlks said. After a canceled event, StubHub charges the seller for the amount collected. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. You can apply this coupon toward multiple StubHub events in the same currency. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . Its important to know your consumer rights when you ask for a refund. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Refunds will be equal to the original purchase price. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. StubHub updated their policy today. StubHub to refund canceled events after pandemic complaints So Farley filed a credit card dispute against them, and won back his $600. Sep 15, 2021, 1:28 PM. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Prefer a cash refund instead? Stated performance for THIS DATE, THIS EVENT, is canceled. Worth to consider! In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. All Rights Reserved. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . They're trying to claw that back. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Tel: 251.432.1600 One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore?
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